Leasing Agent
Turns inquiries into qualified tours and follow-ups without adding headcount.
- Answers listing questions across channels
- Qualifies prospects with your criteria
- Books tours and keeps pipelines moving
- Hands off exceptions to your team
Features
An AI team built for property management.
From leasing conversations to documents, maintenance, and after-hours coverage, Viora is designed to work across the workflows your operation already runs.
AI Agents
Specialized agents that take on clear responsibilities across your portfolio.
Property Manager Agent
Keeps day-to-day operations organized across properties and tasks.
- Tracks open issues and follow-ups
- Coordinates routine operational work
- Surfaces what needs human review
- Keeps property teams aligned
Resident Agent
Handles resident communication around the clock with consistent responses.
- Answers common resident questions
- Routes requests to the right workflow
- Maintains conversation history
- Escalates sensitive issues cleanly
Voice Agent
A natural AI voice layer for phone conversations with prospects and residents.
- Answers inbound calls 24/7
- Books tours and captures intent
- Connects to your existing systems
- Keeps humans in the loop when needed
Operations Agent
Keeps maintenance, vendors, and workflows moving with clear ownership.
- Routes work across ops queues
- Tracks status and completion risk
- Coordinates vendors and staff updates
- Escalates exceptions that need review
Leasing that moves in a few steps
Keep prospects engaged from first message through tours, qualification, move-ins, and follow-up.
Listings & Inquiries
Respond to listing questions quickly with accurate unit and availability context.
Tour Scheduling
Book tours into the calendar without the back-and-forth.
Lead Qualification
Filter interest against your criteria before your team spends time.
Prospect Follow-ups
Stay present with prospects until the next step is complete.
05
3D Virtual Tours
Help prospects experience units remotely and keep leasing momentum without waiting on an on-site visit.
- Shares tour links in prospect conversations
- Answers unit questions during and after a tour
- Routes interested leads into scheduling
- Keeps follow-up context attached to the unit
06
Move-ins / Move-outs
Coordinate transitions so move-in and move-out work stays on schedule and nothing gets dropped.
- Tracks move dates and readiness checklists
- Sends reminders to residents and staff
- Coordinates keys, deposits, and handoffs
- Flags delays before they become problems
Operations
Give your team coverage across maintenance, AI inspections, vendors, tasks, and reporting.
01
Maintenance Coordination
Keep maintenance requests moving with clear ownership and status.
- Captures and categorizes requests
- Routes work to the right queue
- Tracks status for residents and staff
- Highlights delays that need attention
02
Task Automation
Reduce repetitive operational work with repeatable AI-driven tasks.
- Automates routine follow-ups
- Creates tasks from conversations
- Keeps workqueues current
- Frees staff for exception handling
03
Workflow Board
See what your AI team is doing across properties in one place.
- Live task and conversation views
- Agent activity by property
- Review and escalation queues
- Operational clarity without another silo
04
Reporting
Understand volume, response times, and where work is accumulating.
- Activity and completion summaries
- Channel and agent breakdowns
- Trend visibility over time
- Signals your team can act on
05
AI Inspections
Keep inspections scheduled, communicated, and followed through without the usual back-and-forth.
- Schedules and confirms inspection windows
- Notifies residents with clear instructions
- Captures findings into follow-up tasks
- Tracks completion across the portfolio
06
Vendor Management
Coordinate vendors with clearer ownership, status, and communication across work orders.
- Routes work to the right vendor queue
- Tracks status and expected completion
- Keeps residents updated without extra staff time
- Surfaces delayed or blocked vendor work
07
Parking Management
Handle parking assignments, waitlists, and policy questions without the usual back-and-forth.
- Answers parking availability and policy questions
- Coordinates spot assignments and waitlists
- Creates follow-ups for fees and permits
- Escalates exceptions for staff review
Resident Experience
Consistent communication and coverage when residents need answers.
Communications
Meet residents where the conversation starts and keep context intact.
- Chat and messaging coverage
- Consistent policy-aligned answers
- Clean handoff to staff
- Fewer dropped threads
Phone & Voice
Answer calls with a natural AI voice that can take action.
- 24/7 phone coverage
- Tour booking and request capture
- Clear escalation paths
- Connected to your operation
After-hours Support
Keep coverage live when the office is closed.
- Handles after-hours volume
- Captures urgent vs routine needs
- Protects staff from burnout
- Morning-ready summaries
Resident Requests
Turn requests into tracked work instead of inbox noise.
- Structured request intake
- Status updates residents can trust
- Fewer duplicate tickets
- Better visibility for managers
Delinquency
Identify late balances early and keep follow-up consistent before issues escalate.
- Flags past-due accounts and risk signals
- Sends reminders and escalation notices
- Routes complex cases to your team
- Keeps delinquency conversations documented
Pets
Handle pet policy questions, fees, and approvals with consistent answers across channels.
- Explains pet policy and fee requirements
- Collects pet details during leasing or residency
- Creates fee and documentation follow-ups
- Escalates exceptions for human review
Platform
The systems layer that keeps your AI team observable, connected, and useful.
Workspace
One place to monitor agents, conversations, tasks, and review queues.
- Agent activity overview
- Conversation and task boards
- Human review controls
- Portfolio-level visibility
Document Intelligence
Turn leases and property files into structured operational information.
- Extracts key lease terms
- Organizes document insights
- Creates follow-up tasks
- Reduces manual review time
Integrations
Connect Viora to the systems property teams already use.
- PMS and productivity connections
- Shared operational context
- Fewer tool silos
- Designed for real portfolios
Workflows
Assign responsibilities and let agents operate continuously.
- Configurable ownership
- Repeatable playbooks
- Always-on execution
- Human oversight when it matters
FAQ
Quick answers about how Viora works with your property operation.
What is VioraAI?
Viora is an AI agent platform for property management—covering leasing, resident communication, operations follow-through, document workflows, and more.
Does Viora replace my staff?
No. Viora covers routine work and after-hours volume so your team can focus on exceptions, relationships, and higher-value decisions.
Which property types does Viora support?
Viora is built for multifamily, student housing, residential, affordable, and commercial portfolios that need consistent coverage across channels.
How does Viora connect to our existing systems?
Viora is designed to work with the systems and information your operation already depends on, including PMS integrations and document workflows where available.
How do we get started?
Book a demo and we will walk through the agents and workflows that fit your portfolio, then outline the right rollout path for your team.
See Viora across your operation.
Book a demo and we will walk through the agents and workflows that fit your portfolio.
Book a Demo